Privacy Policy

1. Information We Collect

At Spaze Co-working, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1.1 Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or membership
• Make a booking or purchase
• Contact us for support
• Subscribe to our newsletters
• Participate in surveys or events

This information may include:

• Name, email address, phone number
• Company information and job title
• Payment and billing information
• Profile photo and bio
• Communication preferences

1.2 Usage Information

We automatically collect information about how you use our services:

• Website and app usage data
• Device information and IP addresses
• Booking and facility usage patterns
• Location data (when you visit our facility)

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Process bookings and payments
• Manage your membership and account
• Provide customer support
• Ensure facility security and safety
• Send booking confirmations and updates

2.2 Communication

We may use your contact information to:

• Send important service notifications
• Respond to your inquiries
• Share updates about our services and events
• Send marketing communications (with your consent)

2.3 Improvement and Analytics

We analyze usage data to:

• Improve our facilities and services
• Understand user preferences
• Optimize our website and app performance
• Develop new features and offerings

3. Information Sharing

3.1 We Do Not Sell Personal Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share your information in these circumstances:

• Service Providers: Trusted partners who help us operate our business (payment processors, email services, security providers)
• Legal Compliance: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Community Directory: Basic profile information with other members (with your consent)

4. Data Security

We implement robust security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and updates
• Limited access controls and authentication
• Secure payment processing systems
• Regular staff training on privacy and security

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct your data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

5.2 Marketing Communications

You can:

• Unsubscribe from emails using the link provided
• Update your communication preferences in your account
• Contact us directly to opt-out

5.3 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our services.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate financial records

When data is no longer needed, we securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review their privacy policies.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@scits.io
• Phone: +94 777 110 690
• Address: No 42, Samagi Mawatha, Dangollawatta, Nittambuwa, Sri Lanka

12. Your Data Rights Under GDPR

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be Informed: Clear information about how we process your data
• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of data processing